Frequently Asked Questions
How can I find out more about diamond grading?
Diamonds are graded based on the 4 C's, Colour, Clarity, Cut and Carat. To find out more, take a look a the GIA link below.
How do I clean my jewellery?
Silver jewellery does tarnish but can be easily cleaned with 'silver dip' which removes any tarnish instantly. After using silver dip, it is important that you thoroughly rinse your jewellery with hot water and a mild detergent, followed by a further rinse in hot water. Several brands of silver dip are available.
Gold, palladium and platinum jewellery can be cleaned with hot water, a mild detergent and a soft bristled toothbrush to help clean around stones. It is important that you thoroughly rinse your jewellery after cleaning with hot water.
Your jewellery can also be cleaned in a specialist ultrasonic jewellery cleaner. Several brands are available.
For a thorough clean, please see information on our jewellery MOT service.
How long does the finish last on my Jewellery?
All precious metals will wear over time; Polished finishes will dull down, satin finishes will shine up. This is perfectly normal and expected in everyday wear when your jewellery comes into contact with object harder than themselves. Time frames for this depend on the item and the wearer. We are always happy to refinish your jewellery, please contact us at any time to arrange.
How do I maintain finishes on my jewellery?
Jewellery with a matte finish will gradually polish as it comes into contact with other materials. You can maintain the finish by gently rubbing the surface with synthetic wire wool (green scouring pad) in one direction. *We advise that any item that contains soft stones, i.e opals or pearls are returned to us for refinishing. If in any doubt, please contact us for further advise.
Polished jewellery is easy to maintain with a specialist jewellery polishing cloth. Cloths are impregnated with a polishing agent to help re-instate the gleam.
For a straight out of the shop finish, please see information on our jewellery MOT service.
How do I find out the correct ring size?
By far the most accurate way would be to visit us in store to have your finger measurement taken. If this is not possible, try visiting a reputable jeweller to be sized. We can also take a measurement off an existing ring, if it is for the same finger and it is not in anyway misshapen (this can give an inaccurate measurement). We usually recommend and request that you visit during the making process so we can ensure a perfect fit. We can even arrange for a ring to be posted to you for fitting before final finishing.
If you want to surprise a partner but don't know their finger size, you may have to undertake some investigative work! You could find a ring that fits them and take it into a jewellers to be measured or enlist the help of a friend or family member. Failing this, we recommend ordering a standard size, the most common sizes being L - N, (L is the smallest) and re-sizing if necessary.
What if I get the ring size wrong?
Other than full eternity rings, most rings can be re-sized. Charges for this service depend upon the complexity of the design and work needed. Within one finger size, the charge is usually £70, but depends on the complexity of the design and work needed to re-size. We can advise and provide quotes for reducing or enlarging beyond one finger size.
Can you re-model and/or recycle existing jewellery?
Yes! We are happy to advise you about the possibilities, please make an appointment to see us in store.
How long will my order take to arrive?
Items ordered from our collections usually take 4-6 weeks to arrive. The timescale for the delivery of bespoke jewellery will be agreed at the point of purchase. Items in our Unique collection can be despatched immediately and will be despatched as soon as payment is received.
We use Royal Mail's insured, guaranteed next day, special delivery service when shipping jewellery in the UK. We use recommended carriers for shipping worldwide.
How do I return an item?
If you are returning an item to us, it is essential that you use Royal Mail's Special Delivery service which means any items are insured if lost in transit. You should keep proof of postage in case an item goes missing in transit and needs to be tracked.
How do you calculate postage costs?
Postage charges vary depending on the weight & value of your packaged jewellery. We have chosen to use Royal Mail as our UK carrier.
UK postage charges:
- Recorded delivery - from £4.25
- Special Delivery delivery - from £8.55
International charges to be advised.
Do you sell worldwide?
Yes we do. Please direct message us for any enquiries.
How will my jewellery be packaged?
Jewellery is packaged in a stylish, James Newman Jewellery branded jewellery box.
Jewellery MOT service
Our jewellery MOT service is provided exclusively free of charge to our customers. Every 2 years, we advise that you have your jewellery checked for wear, damage or any weakness and have your jewellery thoroughly cleaned and refinished while you wait. Should any repairs be identified as necessary, we will inform you of this and provide you with a quote.
Will my jewellery be hallmarked?
All our jewellery is hallmarked within the current legal guidelines. Our jewellery is hallmarked at Birmingham's Assay office and bears our unique makers mark. Find out more about hallmarking.
We source materials from reputable suppliers with honest, ethical policies and who adhere to the Dodd-Frank Act (Conflict Mineral Provision) and the non-conflict diamonds Kimberley Process.